What we do
Help managers improve the performance of their organization.

Help identify strengths, diagnose challenges, set priorities, and develop an improvement plan. Improve your organization's capability to routinely meet deadlines and delivery quality expectations. See services.

Provide assistance, when applicable, on the effective use of Scrum (Agile) and CMMI-based improvement (implementation and appraisals).
Who we work with
Product Development
Managers / Teams
  • Software applications
  • IT solutions
  • Systems development
  • Hardware development
Service Delivery
Managers / Teams
  • Customer and IT services (e.g., help desk and network support)
  • Health care (e.g., patient management)
Our approach
We work to understand your unique situation, goals and challenges
Tailor our approach to fit your specific needs
Deliver our services in the way you want: onsite, online, phone
No minimum purchase required
Provide you with immediate and pragmatic help
Provide a lifetime complimentary help line by email and phone


Please browse our site. Contact us if you have questions or would like to discuss your needs.

"Their service and attitude are exceptional. They convey a sincere, personal interest in wanting to help you remove the hurdles that face your organization." - Libby Dunn


News update and events

New tidbit: I Put 100% Into Our Projects and Get Less Than 100% Out -- Where Does the Time Go?

Webinar Aug 21: Getting The Most From Agile/Scrum: Building a Great Product, Increasing Efficiency And Quality, Reducing Risk and Rework – $169, August 21st, 2014, 01:00 PM - 2:30 PM (EDT), Neil Potter, sponsored by Enterprise & Information Technology Architecture (EITA).

DFW ASEE Presentation: See Neil present, Improving Your Scrum Implementation - Adding Practices to Address Your Agile Challenges (and What in the Toolbox of CMMI Level 3 Might Help).

  • Association for Software Engineering Excellence
  • Tuesday, Sept. 2, 2014, 6:45 PM to 8:30 PM, $Free. Location: TBD (Beltline Rd. or LBJ/75, Dallas, Texas).
  • Stay tuned for location information.

1-day workshop, Oct 15: Getting The Most From Agile/Scrum: Building a Great Product, Increasing Efficiency And Quality, Reducing Risk and Rework— Wednesday Oct 15th, 8:30 AM - 5:00 PM, $495/person. Location: Courtyard Marriott, Dallas-Fort Worth Airport). Stay tuned for registration information.

Read our books: Making Process Improvement Work for Service (and Development) Organizations.

Scrum 2-day workshop and consulting assistance: Learn how to implement Scrum for software development, or improve your current Scrum implementation.

CMMI / SCAMPI 1.3 page: See links to summary and detailed files describing CMMI 1.3 and SCAMPI 1.3.

Dedicated phone-based assistance: Obtain our expertise while eliminating travel expenses.

© The Process Group