Service Delivery Organizations

(Also see CMMI-DEV resource page)

Many organizations try to improve their quality and productivity by establishing a company-wide process improvement program. These programs often result in large amounts of process documentation which eventually becomes a burden or is ignored completely. In many cases, the organization is left with very little benefit to show for its efforts.

CMMI for Services (CMMI V2.0 SVC) guides service groups, such as systems engineering, IT operations, logistics, maintenance, IT, finance, accounting and sales, in their improvement efforts.

How we help service delivery organizations

We provide:

• Consulting on specific CMMI-SVC topic areas
• Process improvement consulting (e.g., goal setting, action plan development, implementation)
• Educational workshops ranging from 3 hours to 3 days (see details below)

Useful links

• Achieving CMMI-Services Maturity Levels 2 & 3 Efficiently – NEW online recorded class
• Summary of the services model
• Condensed summary of level 2 and 3 CMMI practices
• How-to book on “Making Process Improvement Work for Service Organizations“
• Keeping processes simple
• Kick-starting a Service Delivery Team – Pragmatically Using CMMI for Services

Educational workshops

Each workshop focuses on using CMMI practices to achieve business goals and solve real problems. Participants start the workshop by identifying their group’s goals and problems. As they learn about each Process Area (PA) they select elements that best help them move towards their goals and fix their problems.

Throughout each workshop we discuss the problems that people encounter when implementing process improvement. These include over-documenting processes, implementing too much change at once, resistance to change, rote use of the CMMI, and maintaining the interest of senior management.

See CMMI workshops