Making Process Improvement Work

by Neil Potter and Mary Sakry

Two versions – Published by Addison-Wesley Professional. Written to be used with any set of best practices, such as CMMI, internal standards, ISO and Agile.

Book audience:

Service organizations (e.g., accounting, retail, IT support, sales)

Book sample: Select “Click to LOOK INSIDE!” on Amazon

Where to buy (e-book only):

InformIT – ebook works on mobile devices

iBooks (apple) – ITunes app book store link

Amazon.com / Amazon Customer Reviews

Available on Kindle

Barnes and Noble

If you would like to write a review of this book, or share a story with other readers, please email us your comments. Thank you.

Making_Process_Work

“Neil and Mary have provided an approach that is smart and practical.”

Eileen C. Forrester, Manager CMMI for Services, CMMI Institute.

 

 

Book audience:

Development organizations (e.g., software, systems, IT development).

Book sample: Select “Click to LOOK INSIDE!” on Amazon

Where to buy (e-book and printed):

InformIT (contains excerpt)

Amazon.com. / Amazon Customer Reviews

Barnes and Noble

china-pub.com (Book available in Chinese)

See other reviews by:

American Society for Quality

The Association of C & C++ Users 

IEEE Software

If you would like to write a review of this book, or share a story with other readers, please contact us with your comments. Thank you.

Process_Improvment_work

“At last a common sense and business-oriented approach to process improvement. This book gives very practical instruction that is easy to apply. Your people will thank you for it.”

Nancy K. M. Rees, Vice President and Chief Engineer, Xerox Corporation.

 

 

The book is available at a discount for bulk purchases by corporations, organizations, institutions, and the government.

Please contact Mark Levine – e-mail: mark.levine@pearson.com, Subject: Bulk Purchase